Last updated: February 2026
These Terms of Service (“Terms”) govern your access to and use of the Neura platform and services (“Services”). By using our Services, you agree to be bound by these Terms.
To use Neura, you must create an account and provide accurate information. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.
You agree not to use Neura to:
You retain ownership of all data you upload, create, or process through Neura, including knowledge bases, agent configurations, and conversation history. You grant us a limited license to process this data solely to provide the Services.
When you connect third-party services (Meta Ads, Slack, GitHub, etc.) to Neura, you are responsible for ensuring you have the necessary permissions and comply with those services' terms of use. Neura acts as an intermediary and is not responsible for actions taken by your agents on third-party platforms.
AI agents operate autonomously based on your instructions and configured parameters. While we implement safeguards (sandboxed execution, iteration limits, cost caps), you are ultimately responsible for:
Usage is billed based on your subscription plan. Credits are consumed by agent conversations, tool executions, inference calls, and storage. Pricing is subject to change with 30 days' notice. Refunds are available within 14 days of purchase if you are dissatisfied.
We strive for high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. Enterprise customers receive SLA guarantees as specified in their agreements.
The Neura platform, including its software, design, and documentation, is protected by intellectual property laws. You may not copy, modify, or distribute any part of the platform without our written permission.
Your creations are yours. Custom agents, knowledge bases, and fine-tuned models you build on Neura belong to you. If you publish them on the Marketplace, you grant other users a license to use them as specified in the Marketplace terms.
To the maximum extent permitted by law, Neura shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services, including but not limited to:
Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
You may close your account at any time. We may suspend or terminate your account if you violate these Terms. Upon termination, your data will be retained for 30 days to allow export, after which it will be permanently deleted.
Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You agree to waive any right to a jury trial or to participate in a class action.
We may modify these Terms at any time. Material changes will be communicated via email or in-platform notice at least 30 days before taking effect. Continued use of the Services after changes take effect constitutes acceptance of the new Terms.
Questions about these Terms? Contact us at legal@neura.ai.