Privacy Policy

Last updated: February 2026

At Neura (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and payment information. If you sign up via a third-party provider (Google, GitHub), we receive basic profile information from that provider.

Usage Data

We automatically collect information about how you interact with our platform, including agent conversations, tool executions, and feature usage. This data helps us improve our services and debug issues.

Agent Data

When your agents connect to third-party services (via MCP connections), data flows through our platform temporarily during execution. We do not store the content of API responses from your connected services beyond what is needed for the current session.

Knowledge Base Content

Files and data you upload to knowledge bases are stored encrypted and isolated to your account. We do not access, use, or train on your knowledge base content.

2. How We Use Your Information

To provide, maintain, and improve the Neura platform
To process transactions and manage billing
To communicate with you about your account and our services
To detect and prevent fraud, abuse, or security incidents
To generate anonymized, aggregated analytics about platform usage

3. Data Storage & Security

All data is encrypted at rest and in transit. Agent executions run in isolated sandboxed environments. API credentials for third-party connections are encrypted using AES-256 and never exposed to other users or agents.

We use industry-standard security practices including regular security audits, access controls, and monitoring.

4. Data Sharing

We do not sell your personal information. We may share data with:

Infrastructure providers (cloud hosting, payment processing) necessary to operate the platform
AI model providers when processing agent requests — only the conversation context needed for the current request is sent
Law enforcement when required by law or to protect our legal rights

5. AI Model Training

We do not train AI models on your data. Your conversations, knowledge bases, and agent outputs are not used for model training. Agent learnings (error patterns and corrections) are stored per-agent and never shared across users unless you explicitly publish them.

6. Data Retention

We retain your account data for as long as your account is active. Agent conversation history is retained for 90 days by default (configurable in settings). You can delete your data at any time from your account settings.

7. Your Rights

You have the right to:

Access, correct, or delete your personal data
Export your data in a machine-readable format
Withdraw consent for data processing
Request restriction of data processing
Lodge a complaint with a supervisory authority

8. Cookies

We use essential cookies for authentication and session management. We use analytics cookies (with your consent) to understand platform usage. You can manage cookie preferences in your browser settings.

9. Children's Privacy

Neura is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our platform.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@neura.ai.